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Chroma Connect not recognizing Overwatch anymore

Discussion in 'Razer Support' started by HouseCorsair, Jul 6, 2020.

  1. HouseCorsair

    HouseCorsair New Member

    Chroma connect has been working fine since I got my first Razer peripheral. Suddenly yesterday it stopped reacting to the Overwatch Client.

    I have uninstalled, and reinstalled both the Overwatch client, and the Razer Synapse 3, (As well as cortex just to be safe) And still no dice.

    To test, I opened up Black Desert Online, to which Chroma Connect worked perfectly fine, as well as the Overwatch PTR, which also worked fine.

    I don't know how else to solve :slightly_sad:

    I have
    Huntsman Elite
    Goliathus Extended Chroma
    Razer Nari Ultimate
    Basilisk Ultimate (With stand)
     
    xldyelx likes this.
  2. xldyelx

    xldyelx New Member

    I am having this exact same issue.



    My hue lights are not working with OW too..opened a case over a month ago and they never bothered to reply..pretty obnoxious
     
  3. HouseCorsair

    HouseCorsair New Member

    hmm, weird it happened a month ago for you, and just yesterday for me. Are there any windows updates that you need? Mine shut off, and I noticed I needed a windows update, which I did, but still no luck.
     
  4. xldyelx

    xldyelx New Member

    It seems anytime there is a windows update it just fucks everything up hahhah
     
  5. HouseCorsair

    HouseCorsair New Member

    Still no luck regarding this issue.
     
  6. Faallen94

    Faallen94 New Member

    I have the same issue as of Friday last week, also Diablo 3 seems to have the same issue. When I open synapse there are no games or apps listed in the connect tab. I contacted Razer support earlier today via live chat, and I was instructed to uninstall Synapse and delete all Razer files from both //ProgramFiles(x86) and //ProgramData, remove all Razer devices from Device Manager, download the latest version of .NET framework and a specific version of C++ Redistributable. After all of this I was told to restart my computer and install synapse again. After installing it, noting has changed, connect was still not finding any games. And since it is past 6, support is no longer available.
    After all of that I found this forum post: https://insider.razer.com/index.php?threads/apps-not-working.59221/
    Why didn't the guy I was chatting with told me about this, since Razer knew about it...?
     
  7. Kekremsi

    Kekremsi New Member

    +1 same here, I even commented on another thread but did not get a response so I will copy here too:

    I did a clean reinstall as per the Razer guide here and still nothing. Can we get some help here? I don't even see Overwatch under the Apps tab in Connect anymore. for reference my app version is 3.5.630.61222 and it seems to be the latest version available.
     
  8. HouseCorsair

    HouseCorsair New Member

    Turns out Overwatch turned the functionality off temporarily as it was causing crashes. and it would be fixed in a future patch.
     
  9. Kekremsi

    Kekremsi New Member

    xldyelx likes this.
  10. G_Leland

    G_Leland Member

    Just try to re-install Chorma Connect module in Synapse,
    that should do it.
     
  11. cascaob

    cascaob New Member

    no it does't
     
  12. G_Leland

    G_Leland Member


    Ok, now reinstall the game.
     
  13. cascaob

    cascaob New Member

    Overwatch disabled temporarlily the Razer Sync, just read it in the last patch... it was making the game crash!
     
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