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Chroma Studio issues with Razer Cynosa Chroma

Discussion in 'Razer Support' started by g_warman, Mar 20, 2020.

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  1. g_warman

    g_warman New Member

    Hi, all. When I was attempting to fix some issues with my mouse (not a razer product), I uninstalled a driver that was listed under mice in the device manager that I thought was incorrectly named. But no, it was indeed a driver specifically for my Cynosa Chroma and now I cannot get my Chroma Studio effect to work. I've tried everything from unplugging my keyboard, switching USB ports, completely uninstalling Synapse 3.0 and all of my keyboard's drivers, and everything in between. But to no avail.

    When I plugged my keyboard back in and I was prompted with a Synapse install, I thought I had been successful. However as I tried to open the Studio, I was met with the same error I've continuously gotten.
    'No compatible devices detected. Please connect a Razer Chroma device or enable "Chroma-connect" in supported third-party device software.' Ironically enough, Chroma Visualizer's effects still work.

    I'm out of things to try. This has been genuinely frustrating and it's taken five hours away from me already. I'd appreciate any help with this I could get.
     
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Sorry to hear about your Razer Cynosa Chroma's concern. Have you tried connecting the keyboard to a different computer with Razer Synapse installed? Should the issue persists, please send me a PM together with your device's serial number. Let's continue from there.
     
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