CLEARANCE DELAY - Commercial Invoice is incomplete | Razer Insider

CLEARANCE DELAY - Commercial Invoice is incomplete

  • 15 February 2019
  • 1 reply
  • 43 views
M
it's never happened before and now again...

I was happy to buy a new Blade, but the problems begun from the beginning....
My first order was cancelled by the reason of Razer fraud protection - that I was told from Support.
Guys, you sell laptops for $3k and you suppose you can cancel orders? - ok. May be this is some new super service that I need to submit a new order and pay with another method.
My Second order- Submitted! Yah! Success! I'm sitting and waiting tracking.
I got tracking number and I found that my order was shipped outside from US. What? I made I purchase on US web site and merchant on US territory, I don't care about you logistic but import duty it's your, isn't it?

and the last... CLEARANCE DELAY - Commercial Invoice is incomplete - Seriously? Please Contact Fedex and provide all necessary paperwork.
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1 Reply

Razer.Caziel
Userlevel 7
Hi @mijguntz, I understand where you are coming so I hope you allow me to help you out. If you send me a PM with your order number, I'd be able to check and explain what previously transpired and what's currently happening. Rest assured, you do not need to do anything else but report the Clearance Delay to us.
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