Conflict driver with realtek

Discussion in 'Audio' started by awar85, Mar 11, 2019.

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  1. awar85

    awar85 New Member

    I recently installed Win 10 pro 64bit on a build with ASUS B-450 prime plus motherboard that has the realtek audio driver, after installing the drivers for my kraken pro v2 7.1 headphones, the system went into tilt. During windows reboot the system is crashed. There is a loud buzzing sound in my headphones from time to time, and my ears are distorted. I believe it is a driver conflict problem. How can I solve?
    PS: sorry for my bad english but this is a google translation.
     
    0V3R_K1LL likes this.
  2. FiszPL

    FiszPL Well-Known Member

    Razer.Caziel likes this.
  3. awar85

    awar85 New Member

    Thanks for your reaply. How i can check if this version of windows is or not 1809? I have downloaded the last version from microsoft website and create a bootable usb key. Anyway i try you solution and I'll let you know the results.
     
  4. FiszPL

    FiszPL Well-Known Member

    If dl'ed from MS site with Media Creation tool - it should be 1809. But you can check it via running start menu -> settings (gear icon) -> System -> About - windows version will be at the bottom of this window.
     
  5. BlackFireDragon

    BlackFireDragon Well-Known Member

    You can cheak it in windows settings panel. Click on start then on left upper site click menu and click on settings you will get system settings panel then click on system tab and info there you find everything you need. For the issue you try to change the driver to realtek (download and install it) from their website ?
     
  6. awar85

    awar85 New Member

    Yes I have already tried to download the drivers from the site. But the problem remains. When I start windows I hear a loud noise in my headphones that disappears soon after. Then everything works regularly.
     
  7. BlackFireDragon

    BlackFireDragon Well-Known Member

    I assume you try to download from manufacture website and realtek ? If yes can you cheack if the issue is also on difrent headset this help alot where to look.
     
  8. awar85

    awar85 New Member

    I think the problem is with the drivers because the annoying noise happens only after the start of the operating system and then disappears. I will wait for a driver update. I also remember that my headphones are with USB 3.0 connection and not with jack
     
  9. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Hi @awar85. For now, please uninstall your Realtek drivers and run Windows Update. Make sure you have the latest patch install and send me a PM so I can help you further isolate the issue. Moving this to the Support boards for visibility.
     
  10. awar85

    awar85 New Member

    @Razer.Caziel thank you very much for your support. But if i unistall the Realtek driver i can't use the microphone with the jack and i can't stremming my game. But you are the expert and i have not alternative. Today i try your solution and send you news about. Thanks again
     
  11. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Windows Update should download new drivers for you so you should still be able to use the mic. Anyways, keep me posted!
     
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