Cortex Beta not tracking games? | Razer Insider

Cortex Beta not tracking games?

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I had this issue on the previous edition, but it would track everything except Red Dead Redemption 2, even if I opened it from the Cortex launcher. Now, no matter what I play, no matter where I launch it, it won't track my FPS. I don't understand what's going on. I don't have anything blocking it from tracking them, and I'm starting to get frustrated searching for an answer and coming up with nothing. Anyone got an idea?

Specs:

Operating system: Microsoft Windows 11 Home (10.0, Build 22000)
Processor: 11th Gen Intel(R) Core(TM) i7-11700KF @ 3.60GHz 8/16
Motherboard: ASRock Z590-C/ac
RAM: 16 GB
Hard disk: WD Blue SN570 1TB (931.5 GB/Fixed hard disk media)
Graphics card: NVIDIA GeForce RTX 3060 Ti (8 GB)
Monitor: Acer America Corp. SA230 (1920x1080 / 23.1 Inch)
Sound card1: Realtek High Definition Audio
Sound card2: NVIDIA High Definition Audio
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3 Replies

A
Hey there!

Thank you for initiating this thread. I'm Michelle from the Razer Cortex technical support team. I am delighted to be of assistance.

We will test it on our side. We will let you know if we need further information to help us in isolating this concern.

Thank you for your patience and have a great day!

Michelle
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Michelle-RazerCortex
Hey there!

Thank you for initiating this thread. I'm Michelle from the Razer Cortex technical support team. I am delighted to be of assistance.

We will test it on our side. We will let you know if we need further information to help us in isolating this concern.

Thank you for your patience and have a great day!

Michelle


Thank you!
A
Hey there!

Thank you for your patience. To quickly help you out, could you please try to restart Razer Game Manager Service by following the below steps?

• Exit Razer Cortex.
• Go to ‘Task Manager’ > ‘Services’.
• Right-click on ‘Razer Game Manager Service 3’ to Restart it.
• Re-launch Razer Cortex.

Please check the attachment.

To help us quickly find the correct resolution, kindly provide us with the following information for us to provide better assistance on the issue.

  • Could you please provide us with your Razer Cortex logs? To protect your privacy, please share your logs with us via PM. Here is a guide on getting your Cortex logs. https://mysupport.razer.com/app/answers/detail/a_id/1685
  • Could you please let us know when you updated Razer Cortex 10 beta to the latest version?

Thank you again for your patience. We apologize for any inconvenience this issue has caused you!

We look forward to your reply soon.

Michelle
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