Cortex Interfering with Games & Will Not Exit | Razer Insider

Cortex Interfering with Games & Will Not Exit

  • 11 January 2021
  • 4 replies
  • 5 views
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Razer Cortex, a required install for the Tartarus V2 to work, has recently begun to break games by killing services they call. This has caused crashes to desktop, freezes, and forced restarts. My keypad is now a paperweight for all the good it does me.
My Tartarus is out of warranty, but Razer continues to "update" its required software to the point that my device is now non-functional. Does Razer believe that since my device is out of warranty they can break its functionality without any consequence?
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4 Replies

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Hey there!

Thank you for posting Cortex's concern here. We sincerely apologize for the inconvenience this has caused you. My name is Michelle from the Razer Cortex Technical Support Team. I will be your technical companion for today.

Regarding your issue, please try to disable the Auto-Boost feature in Cortex-GAME BOOSTER-BOOST. If this issue persists after doing this, please uninstall Cortex, and let us know whether this issue occurs.

Take care and have a great day!

Best regards,
Michelle Chang
Razer Cortex Team
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I did and it did not.
A
CaribbeanGreenAMBER499
I did and it did not.

Please feel free to let us know if you need further assistance. Michelle
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Yes, I would like assistance with the fact that your mandatory Cortex software does not comply with instructions, terminates important processes, and does not function.
Let's leave the total non-functionality of your Synapse software out of this for now.
As a result, the $80 keypad I bought from your company is now a paperweight. Is there a Windows FOSS-based alternative to your mandatory broken software?
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