Cortex: "Sorry your current rig is not supported..." on Blade 15 Adv. (2021)

Discussion in 'Razer Support' started by luis2l, Jun 2, 2021.

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  1. luis2l

    luis2l New Member

    How doesnt it support a Razer laptop? Is it a bug? How do I fix it? I've already uninstalled and installed again.
     
    luis2l, Jun 2, 2021
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  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Razer.Caziel, Jun 3, 2021
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    Michelle-RazerCortex likes this.
  3. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you very much for sharing your concern here. I'm Michelle and I will be delighted to assist you with your issue.

    Before we begin could you please provide us with your RIG info for us to isolate the concern? To do this, please launch Razer Cortex, then go to 'SYSTEM BOOSTER'>'MY RIG'. Finally, screenshot the page and send the image to us.

    @Razer.Caziel Thank you very much for looping me in.

    Hope both of you have a great weekend.

    Best regards,
    Michelle
     
    Michelle-RazerCortex, Jun 3, 2021
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    Razer.Caziel likes this.
  4. Ozmodius1

    Ozmodius1 New Member

    I have the same problem on a Razer 15 Base model.. 16 gigs ram with RTX3070 10th gen i7. How would you like me to send the images?
     
    Last edited: Jun 24, 2021
    Ozmodius1, Jun 24, 2021
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  5. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you very much for sharing your RIG info here. I have reported this issue to our engineering team. We will try our best to resolve it in the next new version of Razer Cortex.

    We apologize for the inconvenience this issue has caused you.

    Best regards,
    Michelle
     
    Michelle-RazerCortex, Jun 24, 2021
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