Cortex Squad Strangeness

Discussion in 'Razer Support' started by MasterofBalance, Oct 24, 2020.

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  1. MasterofBalance

    MasterofBalance Active Member

    My squad and I have been having some issues this season.

    Firstly, our time refuses to refresh properly except every 5 minutes. This wouldn't be so bad, except that some squad member's time is even slower. We've collectively counted and some of us are as much as 2 minutes late. This has made us miss opportunities to claim rewards more than once.

    also, as evident in the screenshot provided, some squads somehow manage to be a couple minutes ahead of the rest despite the fact that each squad should be accumulating the same time at the same rate.

    What is the explanation for this? Is our internet just too slow for this or what?
     

    Attached Files:

  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Thanks for posting your Razer Cortex-related concern here. I've reported it to the team. Are you still experiencing it? Please send me its version together with the Razer Synapse 3.0 logs via PM. Let's continue from there.
     
  3. MasterofBalance

    MasterofBalance Active Member

    I found the Cortex version, but I'm not sure where to kind logs for Razer Synapse. Could you direct me on how to find them?

    Also, I believe the issue is still occurring, but I can't confirm until the squad time resets tonight.
     
  4. MasterofBalance

    MasterofBalance Active Member

    Update: yes, the issue is still happening and it's even worse tonight for some reason
     
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for letting me know. Please follow the steps on this link and gather your Razer Synapse 3.0 logs. Once done, please save it in your online drive account, then paste the link into your PM. I'll wait for your follow-up.
     
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