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Deathadder V2 not being detected by Razer Synapse

Discussion in 'Razer Support' started by Swallie, Jan 18, 2020.

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  1. Swallie

    Swallie New Member

    I recently got the new Deathadder V2 and I have to say that the mouse feels great, the only problem I am facing is that the mouse is not being detected by Razer Synapse. I already tried to reinstall Synapse and I even installed Synapse 3, I've also tried different USB-Ports. My old Deathadder 2013 is being detected normally aswell as my Blackwidow keyboard.
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Is the Deathadder V2 detected properly by the PC? What is it recognized as?
     
  3. Swallie

    Swallie New Member

    I can see it in the bluetooth- and other devices window but when I open my device manager it is not there (only my old deathadder 2013 and my blackwidow chroma are displayed there).
    The mouse itself seems to be working properly (I can also change the DPI with the two buttons on top of the mouse).
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the reply. Please PM me the serial number of your Deathadder V2. Let's continue there.
     
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