DeathAdder V2 Pro not showing up in synapse | Razer Insider

DeathAdder V2 Pro not showing up in synapse

K
For DA V2 Pro owners.
I have had it for a week and I have a problem. In the Synapse 3 program I have my profile set with backlight etc. But when I start my computer, e.g. at night, the program starts, but as if it does not detect the mouse at all. I am using this connection 2.4. Only after removing the receiver and inserting it suddenly appears and my profile loads.
What have I already done:
-reinstall Synapse,
-reinstall drivers
- I transferred the receiver to another USB port.
This topic has been closed for comments

11 Replies

K
HELP PLZ 😞
FiszPL
Rank
Userlevel 7
Badge +1
Try this way - uninstall synapse, go to OS device manager and delete DA V2 Pro (with drivers), install CCleaner - cleanup your PC & important - registry.
Reboot OS - install Synapse again.

You can try also updating motherboard/chipset drivers. But assume, that mouse is working correctly, only not showing in Synapse?
K
FiszPL
Try this way - uninstall synapse, go to OS device manager and delete DA V2 Pro (with drivers), install CCleaner - cleanup your PC & important - registry.
Reboot OS - install Synapse again.


I did as you wrote.

FiszPL

You can try also updating motherboard/chipset drivers. But assume, that mouse is working correctly, only not showing in Synapse?


Yes.
Mouse works, but does not appear in synapse. After removing the USB adapter and inserting it appears.
K
@Razer.Speedcr0ss
Razer.Speedcr0ss
Userlevel 7
KeiZzo
@Razer.Speedcr0ss


Thanks for the mention! Have you tried repairing your Razer Synapse 3.0 and updating the Razer Deathadder V2 Pro's firmware?
K
Razer.Speedcr0ss
Thanks for the mention! Have you tried repairing your Razer Synapse 3.0 and updating the Razer Deathadder V2 Pro's firmware?



yes i did it before
Razer.Speedcr0ss
Userlevel 7
KeiZzo
yes i did it before


Thanks for confirming. Please send me a PM together with your computer's Razer Synapse 3.0 logs. Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.
K
Razer.Speedcr0ss
Thanks for confirming. Please send me a PM together with your computer's Razer Synapse 3.0 logs. Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.


Done
Razer.Speedcr0ss
Userlevel 7
KeiZzo
Done


Thanks! I replied to your PM.
K
Razer.Speedcr0ss
Thanks! I replied to your PM.


I replied
Razer.Speedcr0ss
Userlevel 7
KeiZzo
I replied


Thanks mate! Your case number has been updated and the team received your last email with attachments. They are currently investigating the issue. Please wait for their follow-up message via email within the next 24-48 hours.
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