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Don't buy a Junglecat - Razer has no replacement cases

Discussion in 'Mobile' started by cataphoresis, Aug 29, 2020.

  1. cataphoresis

    cataphoresis New Member

    I bought a Junglecat and a Razer Phone 2 last holiday season, and had the unfortunate clumsiness to drop my phone while in the case (no, it doesn't remotely protect the phone but I guess that's what the Arctech is for) and one of the rails that the Junglecat controller slides down on shattered.

    I contacted Razer support to try and purchase a replacement case as they're not listed for sale anywhere on Razer's site, only to be given a run around by support. They did the following:

    1. Tell me they would cover a replacement (again, I only asked about where to purchase a replacement)
    2. Then tell me 3 weeks later to literally "ask again in 3-4 weeks, we're busy"
    3. Then 3 weeks later tell me they can't offer a replacement (never asked for one, again) and they informed me "Let me set your expectation that the spare part request is no longer available"

    How in the world do you sell a $100 accessory on your website and have no replacement parts?
     
    pancholr likes this.
  2. M-S-G

    M-S-G Well-Known Member

    OH this is annoying. Can't you send it in? Maybe you can get an exchange model at a discount?
     
  3. cataphoresis

    cataphoresis New Member

    Attached Files:

  4. M-S-G

    M-S-G Well-Known Member

    Yup, I can understand that. There are also some mods on the way that might be able to take your request and forward it to the support. I can't think of any right now. Who can link one of the mods here?
     
  5. ZiCott

    ZiCott Member

    I have to say in general Razer Support has gone down. I wanted to get replacement silicon sleeves for the Hammerhead TW, Sent me a link to Hammerhead Accessories, but didn't have what I wanted. then they finally tell me the silicone sleeves are not sold separately. Then one of them died due to sweat from jogging. Took me over a month to get an approved RMA for my headphones.
     
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