Double click Issues

Discussion in 'Razer Support' started by bizEMERALDDarkOrange949, Jul 3, 2021.

    1. HI,
      I've had this mouse since 17 Feb 2019. Just a little over two years. Unfortunately, I only had the limited warranty. My mouse has been getting progressively worse. I am unable to drag windows, when I try, it acts as if I am double-clicking. sometimes it will not register a left click at all. I have tried going into razer synapse and resetting the mouse, I have recalibrated it by holding the various mouse buttons together and I have gone into mouse control settings within windows. When i change the primary button to right-click, it works perfectly, when I switch back it is horrible. It has become close to unusable. Not sure what I should do at this point.

      I have all the other Razer accessories (keyboard, mouse pad and the Taurus) but the mouse is the only one that does not work properly, I always thought it was going to be a driver's future release that would solve the issue. I would not wait that long to wait for a software fix and I was not expecting it to be a real break issue at a 2-year mark. I have never had a mouse break on me before.

      Do I have a real solution with Razer or do I have to get a new mouse, I would hate to get a different brand as I said I have all the other peripherals that match the mouse.

      Thank You

      bizEMERALDDarkOrange949, Jun 5, 2021EditReport
      #1replylikeshare

    2. [​IMG]
      Razer.Speedcr0ssSpeed HunterOFFICIAL SUPPORT

      HI,
      I've had this mouse since 17 Feb 2019. Just a little over two years. Unfortunately, I only had the limited warranty. My mouse has been getting progressively worse. I am unable to drag windows, when I try, it acts as if I am double-clicking. sometimes it will not register a left click at all. I have tried going into razer synapse and resetting the mouse, I have recalibrated it by holding the various mouse buttons together and I have gone into mouse control settings within windows. When i change the primary button to right-click, it works perfectly, when I switch back it is horrible. It has become close to unusable. Not sure what I should do at this point.

      I have all the other Razer accessories (keyboard, mouse pad and the Taurus) but the mouse is the only one that does not work properly, I always thought it was going to be a driver's future release that would solve the issue. I would not wait that long to wait for a software fix and I was not expecting it to be a real break issue at a 2-year mark. I have never had a mouse break on me before.

      Do I have a real solution with Razer or do I have to get a new mouse, I would hate to get a different brand as I said I have all the other peripherals that match the mouse.

      Thank You
      Click to expand...
      Does the issue happen when Synapse 3.0 is closed or disabled? Have you tried connecting it to a different computer and check if the issue persists? Isolate the problem by following the steps from this link. Let's see if it helps.

      Razer.Speedcr0ss, Jun 5, 2021Report
      #2replylikeshare

    3. [​IMG]
      bizEMERALDDarkOrange949New Member
      I have tried everything, and the issue still there

      bizEMERALDDarkOrange949, Jun 7, 2021EditDeleteReport
      #3replylikeshare

    4. [​IMG]
      bizEMERALDDarkOrange949New Member
      Is there anything else to do?

      bizEMERALDDarkOrange949, Jun 10, 2021EditDeleteReport
      #4replylikeshare

    5. [​IMG]
      bizEMERALDDarkOrange949New Member

      Does the issue happen when Synapse 3.0 is closed or disabled? Have you tried connecting it to a different computer and check if the issue persists? Isolate the problem by following the steps from this link. Let's see if it helps.
      I have tried everything, and the issue still there
     
    AnipR15 likes this.
  1. Just selecting, copying and pasting my previous thread is a struggle with the razer naga trinity mouse !!!
     
    AnipR15 likes this.
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