Firmware update failed. "Replug dongle" | Razer Insider

Firmware update failed. "Replug dongle"

  • 14 October 2022
  • 1 reply
  • 402 views
C
Hello you beautiful people!
Bought myself headset Kraken v3 PRO and wanted to update firmware. Download firmware updater (yep, correct one), started it, followed instructions and when I plug in dongle and press update, it throws an error saying "Firmware update failed, replug dongle". Did it many times, different USB ports, restarted pc and all other basic stuff, also redownloaded updater, no result.. :/
Can someone please help me out with an idea or solution how to update dongle and headset?! Is there a way to do like a manual update maybe where it bypass updater or something else?!
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Razer.Speedcr0ss
Userlevel 7
Capt.Cabbage
Hello you beautiful people!
Bought myself headset Kraken v3 PRO and wanted to update firmware. Download firmware updater (yep, correct one), started it, followed instructions and when I plug in dongle and press update, it throws an error saying "Firmware update failed, replug dongle". Did it many times, different USB ports, restarted pc and all other basic stuff, also redownloaded updater, no result.. :/
Can someone please help me out with an idea or solution how to update dongle and headset?! Is there a way to do like a manual update maybe where it bypass updater or something else?!


Ensure that your computer's Windows .NET Framework is updated. Also, try uninstalling all Razer-related files from your computer through the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, restart your unit and reinstall the Razer Synapse 3.0. Let me know if you still can't update your headset's firmware. I’ll be locking this thread now. Feel free to submit a case to our Support Team or send me a PM.
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