it happens that i bought a top up for a friend through razer and the transaction doesn’t appear on my razer profile. i got however an email confirmation of my purchase but my friend didn’t receive a single crystal in game regardless.
i’ve wrote a ticket already but apparently the only answer would be that of contacting the merchant of my purchase (?) but i have no clue of what that means in the first place.
kindly help me out here.
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Userlevel 7
- Razer Support
- 2398 replies
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22 July 2022
FlaxgreatPEARL693
it happens that i bought a top up for a friend through razer and the transaction doesn’t appear on my razer profile. i got however an email confirmation of my purchase but my friend didn’t receive a single crystal in game regardless.
i’ve wrote a ticket already but apparently the only answer would be that of contacting the merchant of my purchase (?) but i have no clue of what that means in the first place.
kindly help me out here.
Please PM me your ticket or case number so I can coordinate with the Razer Gold Team regarding your concern.
*Thread locked to curb conversation to PM.
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