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Hammerhead true wireless bluetooth issues

Discussion in 'Razer Support' started by siteventure142, Dec 17, 2019.

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  1. siteventure142

    siteventure142 New Member

    I recently purchased the wireless earbuds and they work great with my phone. However when I connect them with my MacBook pro (2019) it starts flapping connected/disconnected with the bluetooth connection. Has anyone else experienced this problem? Any tips that might help?
     
    pancholr and 0V3R_K1LL like this.
  2. magictim

    magictim Well-Known Member

    Do you have any bluetooth device such as wireless mouse / keyboard nearby? or sometimes mobile phone will jam the wireless connection as well. It happen to my (mouse drifting) wirelenn mouse when my phone where too close.
     
  3. siteventure142

    siteventure142 New Member

    I have a Razer keyboard and mouse, but I have them both wired. It could by that I keep my phone near by. I've been able to connect it and have it be stable a couple of times, but most of the time it just connects and disconnects non stop
     
  4. siteventure142

    siteventure142 New Member

    I'm still having issues with this. I've tried turning off all other bluetooth devices and it still won't stay connected to my computer.
     
  5. ZiCott

    ZiCott Member

    Turn ON Compatibility Mode for ...

    MacBook Pro with MacOS 10.15
    Huawei Phones on Android 10
    Meizu Pro 7 Plus
    RedMi Note 4

    As per the RAZER Support....
     
    JR0nin likes this.
  6. I also got Bluetooth connection issue. After device connected it got disconnected and goes into pairing mode for no reason.
     
    DRIFT_IT likes this.
  7. JR0nin

    JR0nin Well-Known Member

    Like @ZiCott mentioned you should turn ON Compatibility Mode and test once to see if it resolved the issue from the Razer Hammerhead true wireless phone app.
     
  8. JR0nin

    JR0nin Well-Known Member

    Which device gave you this issue ?
     
  9. Galaxy Note 8
     
  10. JR0nin

    JR0nin Well-Known Member

    Did you try enabling the compatibility mode and see
     
  11. Yes, with compatibility mode still get disconnect. Also it mostly happen when watching Youtube video.
     
  12. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey everyone! Thank you for the collated efforts in helping out our comrade.

    Hi siteventure142! Thanks for posting your Hammerhead TW concern here. Are you still experiencing the issue? Feel free to send me a PM should you need additional assistance.
     
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