Hammerhead true wireless bluetooth issues | Razer Insider

Hammerhead true wireless bluetooth issues

  • 17 December 2019
  • 11 replies
  • 18 views
S
I recently purchased the wireless earbuds and they work great with my phone. However when I connect them with my MacBook pro (2019) it starts flapping connected/disconnected with the bluetooth connection. Has anyone else experienced this problem? Any tips that might help?
This topic has been closed for comments

11 Replies

M
Userlevel 7
Do you have any bluetooth device such as wireless mouse / keyboard nearby? or sometimes mobile phone will jam the wireless connection as well. It happen to my (mouse drifting) wirelenn mouse when my phone where too close.
For more gaming threat: Facebook: https://www.facebook.com/ImagicTimI/ Twitch: https://www.twitch.tv/imagictimi?sr=a Instagram: https://www.instagram.com/imagictimi/ YouTube: https://www.youtube.com/channel/UCF7sxDtZGBmzyzT3OG1Sr7g Laptop: MSI P65 Creator 9SE 15.6" Keyboard: Razer Blackwidow V3 CPU: Intel Core i7 9750H 2.6-4.5Ghz processor Mouse: Razer Naga Pro & Deathadder V2 Pro & Viper Ultimate Monitor: 144Hz Headset: Razer Blackshark v2 Pro GPU: NVIDIA GeForce RTX 2060 Mat: Firefly V2 RAM: 32GB (Dual) DDR4 2666MHz Mobile: Razer Phone 2 Storage: 1TB M.2 PCI-E SSD Earphone: Razer Hammerhead True wireless
S
I have a Razer keyboard and mouse, but I have them both wired. It could by that I keep my phone near by. I've been able to connect it and have it be stable a couple of times, but most of the time it just connects and disconnects non stop
S
I'm still having issues with this. I've tried turning off all other bluetooth devices and it still won't stay connected to my computer.
ZiCott
Turn ON Compatibility Mode for ...

MacBook Pro with MacOS 10.15
Huawei Phones on Android 10
Meizu Pro 7 Plus
RedMi Note 4

As per the RAZER Support....
C
I also got Bluetooth connection issue. After device connected it got disconnected and goes into pairing mode for no reason.
J
Userlevel 7
siteventure142
I'm still having issues with this. I've tried turning off all other bluetooth devices and it still won't stay connected to my computer.

Like @ZiCott mentioned you should turn ON Compatibility Mode and test once to see if it resolved the issue from the Razer Hammerhead true wireless phone app.
Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
J
Userlevel 7
Coconutquickguide381
I also got Bluetooth connection issue. After device connected it got disconnected and goes into pairing mode for no reason.

Which device gave you this issue ?
Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
C
JR0nin
Which device gave you this issue ?

Galaxy Note 8
J
Userlevel 7
Coconutquickguide381
Galaxy Note 8

Did you try enabling the compatibility mode and see
Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
C
JR0nin
Did you try enabling the compatibility mode and see

Yes, with compatibility mode still get disconnect. Also it mostly happen when watching Youtube video.
Razer.Speedcr0ss
Userlevel 7
siteventure142
I recently purchased the wireless earbuds and they work great with my phone. However when I connect them with my MacBook pro (2019) it starts flapping connected/disconnected with the bluetooth connection. Has anyone else experienced this problem? Any tips that might help?


Hey everyone! Thank you for the collated efforts in helping out our comrade.

Hi siteventure142! Thanks for posting your Hammerhead TW concern here. Are you still experiencing the issue? Feel free to send me a PM should you need additional assistance.
CookiesCookie settings