Have some issues with my Razer devices on my new computer. | Razer Insider
Skip to main content

Have some issues with my Razer devices on my new computer.


I have the following devices: Razer Black Widow Chroma v1 (bought in 2015) Razer Death Adder Chroma (bought in 2015) Razer Krazen 7.1 Chroma (bought in 2018) I recently built a new PC and have been having some crashes randomly and starting to suspect my Razer devices/drivers. I installed Synapse 3 which I found out only controls the keyboard only, so I also installed Synapse 2 to control the mouse and headset. My PC crashed a few times by having the screen freeze for a few moments and then machine rebooted automatically and sometimes it came back up right away and sometimes it stayed on a black screen. After hard rebooting machine, I would get GPU error post codes from the mobo. I removed power cable and held power button for a few seconds and turned back on and everything was coming back up. In the event viewer, I only see an error related to the headset driver crashing: The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem. I did see the error with the location displayed before and it was the location of the USB. So it seems my crashing is due to driver issues but I can't be sure. For now I unplugged my headset and uninstalled all Synapse and only installed Synapse 2.0 for the keyboard and mouse. I do find it kinda weird now though that I have two drivers installed for the Black Widow for some reason: https://i.imgur.com/waE7j7k.png Should I be getting rid of one of these for the keyboard? Also, how should I proceed with the headset? It does work but if it crashes my machine, I will replace it.
Did this topic help you find an answer to your question?
This topic has been closed for replies.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings