Headphone connection issues after latest Synapse update.

Discussion in 'Audio' started by johnnyblu84, May 5, 2022.

  1. johnnyblu84

    johnnyblu84 Member

    Hi, I noticed that after the 3.7.429.42716 update that my Headphone: Nari Ultimate Wireless is stuck in the loading/pairing icon.

    I have found the completely closing Synapses and Razer Central fixes the issue until the next time I use them.

    I have used the Dongle Repair and Pairing Software but no luck in fixing the issue.

    I can still hear sounds, but I cannot access the Audio Tab in Synapse to change settings.

    Thank you for any infomation

    Attached Files:

    pancholr likes this.
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Please help us report this to our Support Team by gathering your Razer Synapse logs and submitting a case through this link. Ensure to save the file via Google Drive or any online drive account, then paste the shareable link in your initiated case. Also, try repairing the Razer Synapse 3.0 by following the steps here. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
    FiszPL and johnnyblu84 like this.
  3. sisiitis88

    sisiitis88 New Member

    I think if you turn the headphones on before opening synapse, it doesnt get stuck. Otherwise using "close all razer apps" in taskbar fixes it.
    johnnyblu84 likes this.
  4. johnnyblu84

    johnnyblu84 Member

    It has been working fine since yesterday some how.

    I put the dongle in first then power on the headphones wait for the lights to flash to show it is connected before opening synapse and never had a issue before.

    I will keep an eye on it.. strange
    Razer.Speedcr0ss likes this.
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for updating this thread. And yes, please keep monitoring the dongle and the headset's performance/behavior.
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