Help | Razer Insider

Help

  • 4 June 2019
  • 6 replies
  • 642 views

I've encounter some issues with the Razer Phone 2 after about 2 months. As this is my first aNdRoId phone, I hope someone can enlighten me on what I'm doing wrong.

Thank you in advance!

1. Delay when unlocking phone with fingerprint. The phone freezes for about 2 seconds before unlocking sometimes.
2. The phone auto restarts every once in a while.
3. Apps and games crashes.
4. Wifi will not connect to my laptop's hotspot.
5. Ring and call volume randomly changes even though my volume buttons only adjust my media volume.
6. Dolby atmos randomly turns off by itself.
7. Razer logo on the rear sometimes flashes green when my phone is locked even though I do not have any notifications on my phone.
8. Play store crashes at least once a week.
9. When double clicking the lock button to open the camera, 50% of the time it freezes (black screen).

I have always taken good care of my phones. I have a class A1 128gb memory card with more than 50% free space on both internal and external. I didn't root my phone, I don't have any useless apps. I've never had any of these issues on my iPhone 3GS to X. And we all know the hardware on the RP2 is a beast, so I'm inclined to think it's the software.

Help 😞

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6 Replies

are you using micro sd as removable storage or adaptive storage?
RazTaz
are you using micro sd as removable storage or adaptive storage?

Adaptive, because if I set it as removable I can't save shit to my sd card. Including movies from netflix and songs from spotify.
some of these problems can be related to delay reading/writing the sd card . if you have enough space on phone memory try migrating the data in to the phone storage.after migration you can try with another sd card and see if probleme persist.
Userlevel 7
BlueSoapxr
Adaptive, because if I set it as removable I can't save shit to my sd card. Including movies from netflix and songs from spotify.

You can save content from Netflix on the SD Card when it's set to portable storage and I'm sure Netflix allows the same.
Userlevel 1
Ive never owned a razer phone bro but i can personally relate to having some of those same issues and resetting the phone always worked if not then its just some buggy ass model and gotta live with it.. Lol
SootmaXBL
Ive never owned a razer phone bro but i can personally relate to having some of those same issues and resetting the phone always worked if not then its just some buggy ass model and gotta live with it.. Lol


I have tried resetting the phone but it didn't work.

RazTaz
some of these problems can be related to delay reading/writing the sd card . if you have enough space on phone memory try migrating the data in to the phone storage.after migration you can try with another sd card and see if probleme persist.


I have actually tried different memory cards but same issue. Are there any cards better than a class A1?

Rox598
You can save content from Netflix on the SD Card when it's set to portable storage and I'm sure Netflix allows the same.


It didn't work the last time I tried it but thanks for the info!