High CPU usage by Connected Devices Platform User Service caused by Huntsman Elite

Discussion in 'Razer Support' started by Patrosi73, Dec 12, 2019.

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  1. Patrosi73

    Patrosi73 New Member

    So, I just picked up my new Huntsman Elite, I went to the Synapse program to customize my lightning. However when I tweak up the settings the lightning seems to perform poorly. Then, a few seconds later I hear a noise from my fans. Since I have a very cooled down computer, that noise was rare. When I opened up Task Manager I saw this:
    upload_2019-12-12_20-28-1.png
    Wow, a new service appeared. At first I thought that Windows was just collecting data and crap. But, that number of CPU usage never went down. When i exited Synapse, the number went from 20% to 10%. I then knew something was wrong. So, can anyone help?
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Have you tried reinstalling Synapse to see if the same issue persists? Let me know.
     
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