Hunstman V2 Analog + Synapse Issue | Razer Insider
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Hunstman V2 Analog + Synapse Issue

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Hi all, Not very tech savvy so bear with me. My keyboard works fine until I launch Synapse 3. After I launch Synapse, the Chroma profile kicks in on all my devices, including my keyboard, but the keyboard becomes completely unresponsive. It's lit up, but any key I press does absolutely nothing. If I force exit Synapse, the backlighting goes back to default and keyboard functionality kicks back on... Anyone able to guess what's going on here? I've tried uninstalling/reinstalling Synapse. I uninstalled the device from my device manager. That's about all I can figure to try on my own. It's not the end of the world, but I would really like to be able to use the Chroma...
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6 Replies

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  • Anakior
  • 1 reply
  • April 16, 2021
Hi, I have the exact same issue. At start in windows, the keyboard work normally, as soon that Synapse kick in, it become unresponsive. The only solution i have found is to launch synapse, unplug my keyboard and plug it again and this is working... But, for a keyboard that is so expensive, this is not normal...
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1 person likes this
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    Solmare
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  • Solmare
  • Author
  • 4 replies
  • April 20, 2021
I've noticed that works too, but having to re-plug the keyboard every time you launch your PC is not a reasonable fix, considering how expensive the keyboard is. Someone has to have an actual answer for this issue.
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  • KeiZzo
  • 12 replies
  • April 21, 2021
I have the same problem with DeathAdder V2 Pro. I have to disconnect and reconnect. This is a joke ...
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1 person likes this
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    Solmare
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  • Solmare
  • Author
  • 4 replies
  • April 25, 2021
I've also noticed upon the initial launch when my keyboard is functional, my media keys don't work. I tried doing some googling and all i've come across (from other models) is that in the devices folder, the Hunstman V2 Analog folder isn't there, but there's a Jamie T1 Analog folder. I tried renaming it but I can't figure out the correct naming convention to potentially fix the issue. I have an ongoing e-mail thread with support, and they keep offering generic troubleshooting solutions that you can find on the Razer site, which do nothing to fix the issues.
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  • Solmare
  • Author
  • 4 replies
  • April 26, 2021
Chat actually helped, and the issue seems to be resolved for me for now. It was just a driver issue. I swear I tried this in the very beginning and it didn't help but it worked this time. Go to device manager > keyboards > keyboard name Select it and at the top, hit uninstall. Restart your PC and hopefully it works for you as well. I have Synapse running as i'm typing this and everything's seemingly functional.
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1 person likes this
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    byteDimGraylink498
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Do you have an update to this as to if it worked permanently? I tried this solution on mine but when I reset my computer it goes back to square one.
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