Huntsman Elite dead key (not working and stuck in red)?

Discussion in 'Razer Support' started by _Elbon_, Nov 6, 2021.

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  1. _Elbon_

    _Elbon_ New Member

    Hello everyone

    Today I turned on my computer and my keyboard showed this two "red" lights. The key '2' is completly dead, not working, but the strange thing is that is has a red light on it (some kind of warning)? Attached the keyboard picture:

    I have tried:
    - Using another computer with synapse 3 (same problem)
    - Reseting the keyboard as shown in (https://mysupport.razer.com/app/ans...-keyboard-with-a-hard-reset-or-by-exiting-out)
    - Erasing all profiles and macros
    - Updating firmware

    Do you know if this is some kind of hardware (fixable) problem, or it is a software problem that has to be solved in some other ways?

    Thank you so much :)
    Kind regards
     

    Attached Files:

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