Huntsman V2 Analog and Synapse 3 Problem

Discussion in 'Razer Support' started by RuinOrtega, Jul 8, 2021.

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  1. RuinOrtega

    RuinOrtega New Member

    Hey guys, my new Analog keyboard arrived two days ago and it looks like a dream. Unfortunately, there is sos method strange going on with it and synapse. When synapse is running the only button that works is the volume wheel. When synapse it closed, every button but the volume wheel works, but no profiles work either.

    I have tried uninstalling and reinstalling synapse, reset all of my drivers, used the test peripherals login for synapse, used the Razer Synapse Logs to gather and reinstall, and even factory test my PC (which was far from worth it), and nothing is working. I have a ticket in with Razer but was wondering if anyone else has dealt with this?

    I’ve attached my PC specs for reference.
     
    RuinOrtega, Jul 8, 2021
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  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Please send me the case number via PM so I can review its history. And yes, Razer is aware of this issue, and our devs endeavor to generate a fix. I removed your Windows System Information screenshot for security purposes. Let's continue our conversation privately.
     
    Razer.Speedcr0ss, Jul 8, 2021
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