Item serial number is unknown!

Discussion in 'Razer Support' started by MDSall, Dec 8, 2020.

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  1. MDSall

    MDSall New Member

    Hi, I've just bought my Razer mouse, and when I try to register the product, I get an error message that say's "Item serial number is unknown". Any idea how fix this problem?

    Thank you.
  2. Vertabraker

    Vertabraker New Member

    I have this same issue with my new blackwidow elite, I would love to find the issue aswell, I opened a ticket but never heard back from support. I have been able to register several other products without issue.
  3. Rubey4112

    Rubey4112 New Member

    the "I" can look like "1" and "O" can look like 0, just change the "0" to "O" one at a time and you will eventually get the right serial number
  4. CLNorris

    CLNorris New Member

    I’m having same issue in serial number and product number of kraken headset I bought, plus getting ear deal back on, ngl this is a horrendous start to the Razer experience for me. Can’t post my thread either, don’t find email contact info or phone number for customer support...
  5. MDSall

    MDSall New Member

    Unfortunately I tried this move, but it did not work. I thought I was scammed by our local seller, but I see it's a common problem, anyway thank you for your reply.
  6. JETSeashellfirst605

    JETSeashellfirst605 New Member

    Did someone , found a solution?
  7. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey everyone! Thanks for posting your product registration concern here. Please send me a PM together with a photo showing the device's serial number. Save the file via Google Drive or to any online drive account, then paste the link in your PM. I'll be locking this thread now.
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