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ITEM SERIAL NUMBER UNKNOWN

Discussion in 'Razer Support' started by worldautoParrotPink728, Nov 10, 2019.

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  1. Hi
    I want to register my new keyboard but the serial number is nor recognised.
    Can anyone help please.
    Thanks!
     
  2. _Talos_

    _Talos_ Active Member

    Hi @worldautoParrotPink728

    Please make sure everything is entered correctly.
    My mistake was always the wrong input of "0" and "O".

    You also enter the hyphen (-), at the product number?
    R?XX-XXXXXXXX-XXXX

    greetings
     
    Last edited: Nov 10, 2019
  3. Hi,
    Is the S/N that is not recognised. The keyboard is the blackwidow elite. Allowing this confusion is just dumb of manufacturers. I am still having issues registering it.
     
  4. _Talos_

    _Talos_ Active Member

    Is this a new keyboard or has the keyboard been previously used by another person?
    Or did you buy the keyboard from someone? Not that the keyboard was already registered by someone else.

    I would recommend sending a private message to a support stuff with this problem.
    @Razer.RedPanda | @Razer.Speedcr0ss
    (Start a Conversation)

    The support stuff will be able to help you there for sure

    I'm sure you can register this keyboard at https://razerid.razer.com/products if it's not already registered.
     
  5. this is brand new, got it on amazon.
     
  6. _Talos_

    _Talos_ Active Member

    but that really surprised me now.
    There are some (very old) Razer products that unfortunately can not register.
    My brother also has a Razer Blackwidow Elite and it worked without any problems.

    Please contact a person from the Support Stuff with this problem. (Private Message - Start a conversation)
    @Razer.RedPanda | @Razer.Speedcr0ss
     
  7. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your concern here. That's kinda odd. Please send me a PM together with your keyboard's serial number. Let's continue from there.

    Thanks for the tag, @_Talos_! I appreciate it.
     
    _Talos_ likes this.
  8. Hi, i just sent you a message!
     
    _Talos_ likes this.
  9. @_Talos_ thanks for your help, all sorted now!
     
  10. _Talos_

    _Talos_ Active Member

    I am very happy about that :D
    I wish you a lot of fun with the Razer Blackwidow Elite...

    May I ask what the mistake was?

    greetings
     
  11. @_Talos_
    Thanks, I'm a newbie in the world of gaming but I like nice quality equipment :)

    It was a typical "0" (as in zero) and "O" (as in letter "o") confusion. On the sticker they look almost identical. What made it worse was that one of them appeared more than once on the serial number which made it tricky for me to try an guess all possible combinations.
    But glad you and support helped out! :)
     
    _Talos_ and Razer.SpeedCr0ss like this.
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