ITEM SERIAL NUMBER UNKNOWN

Discussion in 'Razer Support' started by worldautoParrotPink728, Nov 10, 2019 at 10:59 AM.

  1. Hi
    I want to register my new keyboard but the serial number is nor recognised.
    Can anyone help please.
    Thanks!
     
  2. _Talos_

    _Talos_ Active Member

    Hi @worldautoParrotPink728

    Please make sure everything is entered correctly.
    My mistake was always the wrong input of "0" and "O".

    You also enter the hyphen (-), at the product number?
    R?XX-XXXXXXXX-XXXX

    greetings
     
    Last edited: Nov 10, 2019 at 11:55 AM
  3. Hi,
    Is the S/N that is not recognised. The keyboard is the blackwidow elite. Allowing this confusion is just dumb of manufacturers. I am still having issues registering it.
     
  4. _Talos_

    _Talos_ Active Member

    Is this a new keyboard or has the keyboard been previously used by another person?
    Or did you buy the keyboard from someone? Not that the keyboard was already registered by someone else.

    I would recommend sending a private message to a support stuff with this problem.
    @Razer.RedPanda | @Razer.Speedcr0ss
    (Start a Conversation)

    The support stuff will be able to help you there for sure

    I'm sure you can register this keyboard at https://razerid.razer.com/products if it's not already registered.
     
  5. this is brand new, got it on amazon.
     
  6. _Talos_

    _Talos_ Active Member

    but that really surprised me now.
    There are some (very old) Razer products that unfortunately can not register.
    My brother also has a Razer Blackwidow Elite and it worked without any problems.

    Please contact a person from the Support Stuff with this problem. (Private Message - Start a conversation)
    @Razer.RedPanda | @Razer.Speedcr0ss
     
  7. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your concern here. That's kinda odd. Please send me a PM together with your keyboard's serial number. Let's continue from there.

    Thanks for the tag, @_Talos_! I appreciate it.
     
    _Talos_ likes this.
  8. Hi, i just sent you a message!
     
    _Talos_ likes this.
  9. @_Talos_ thanks for your help, all sorted now!
     
  10. _Talos_

    _Talos_ Active Member

    I am very happy about that :D
    I wish you a lot of fun with the Razer Blackwidow Elite...

    May I ask what the mistake was?

    greetings
     
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