It's been 2 weeks and still waiting...

Hello,

Like most people, I came across an issue with my Razer Phone 2.

There is a black dust inside my telephoto camera that shows up when I am taking a telephoto image. So, I decided to get a replacement as it has been a noticeable issue. When I contacted Razer, they told me they are willing to accept the RMA process. However, it would take them 2-3 days for them to process it.

Why? Why does it take so long for them to process a simple RMA? Other tech companies only takes 30 minutes for them to process a replacement.

So I waited for 4 days, since I started my process on Sunday. However, due to the fact that I need my phone for my life, I had to tell them I needed an advanced RMA (They will send me a device first). By the way, the support did not even know advanced replacement existed until they looked it up...

4 days later, they told me all the replacement phones are out of stock and did not know when it will be back in.

Really Razer...? You made me wait 4 days just to tell me that it is going to get delayed even further. I reached out to Razer's support supervisor because this was ridiculous. They told me they will contact the department who manages replacement stocks and will reach back to me in 24 hours.

A day later, they told me they have not received any message from them. It has now been two weeks and they are still waiting for them to contact back...

This is unacceptable. For a company who owns the device doesn't even have them in stock. Phone is a device where people need them day to day lives, it's not a laptop. If there is an issue, they must fix it as soon as possible. I have contacted them over 6 times and all I get it is "I will let them[supervisor] know that this is an urgent case". I have also asked them for a different solution and they do not have any. Also, they cannot even ship me a brand new device from the main stock even though they told me the replacement phone is a brand new as well. This has been the worst RMA experience I have ever gotten.



Fix it Razer! I am very disappointed.