When I have Synapse 3 installed, my Huntsman mini 60% keyboard stops working properly. The "T", "." and the space bar keys sporadically stops working. After several tests, I found that this problem only occurs when I have Razer synapse 3 activated/enabled. When it is 100% disabled or uninstalled, this problem never occurs.
The problem is that I cannot set the RGB on my Razer peripherals without Synapse 3.
I've already tried reinstalling the program and checking for software updates, but the problem persists.
I would like to know if there is a solution, if it is an already reported / known problem and / or how to fix this problem. I would like to be able to use Synapse 3 for color customization of all my peripherals without this issue which only occurs on the keyboard
I reiterate, I do not think it is due to a problem with the keyboard hardware but to a software problem that causes said keys to stop working correctly
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Userlevel 7
- Razer Support
- 7596 replies
-
19 March 2021
Hi there! Thanks for initiating this thread. There has been a report lately that users experiencing lags/freezing when the Razer Huntsman Mini is connected with Razer Synapse running in the background. The team was able to confirm that it happens to AMD-operated computers. On the other hand, some user is experiencing key registration difficulties and our devs are currently investigating it. Please send me a PM together with your Razer Synapse 3.0 logs. Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.
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