Kraken headphones disconnecting

Discussion in 'Audio' started by Bloodred4, Oct 13, 2021.

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  1. Bloodred4

    Bloodred4 New Member

    My wife has been having issues with her headphones for a while. It seems to occur when there is a loud sound which triggers the headphones to turn off and back on. This has occurred with the Razer Kraken, and 2 separate pairs of Razer Kraken Kitty editions as well. We've tried different USB ports (2.0 and 3.0) and we've tried reinstalling synapse and trying without synapse as well. I can't think of anything else to try.
    Celestia286 likes this.
  2. Razer.Xenon

    Razer.Xenon Active Member Staff Member

    Do try to follow the steps on this page for further isolation of the problem. Should the issue persists, PM me your device's serial number. I can use it to verify its model and find a way to sort this out.

    *Thread locked to curb the conversation to PMs.
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