Kraken TE audio controler no sound its coming out

Discussion in 'Razer Support' started by alfapa12, Jul 1, 2021.

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  1. alfapa12

    alfapa12 New Member

    literally it was working correctly and all of a sudden I stopped hearing sound, I checked in the audio devices configuration and the THX Spartial Synapse still marks that it receives sound but in my headphones nothing is heard, if I connect the headphones directly to the laptop and put the stereos as the default device if you hear everything well, but the microphones do not work.

    I tried to uninstall the razer synapses and reinstall it to see if it worked and after 4 reinstalls and many restarts I get nothing, it is as if the THX spartial Synapse received sound but did not send it to the headphones, I already have the drives and Synapse updated and nothing, the last option I have left is to try the control and headphones on another computer but that would have to do it on another day that right now I only have my laptop in my hands, I do not know if it is some driver error or something of windows 10 but I have no idea how to fix it, if someone could give me a hand with this would be really very grateful
    Staiger1 likes this.
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Have you tried updating the Razer Kraken TE's firmware? Does the mic issue continue when it's plugged into your computer via a 3.5mm port? Feel free to send me a PM or visit our self-help options should you have other questions or concerns.
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