Kraken Tournament Edition Making Loud Cracking and Buzzing Noises.

Discussion in 'Razer Support' started by Enclave_General, May 9, 2019.

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  1. Enclave_General

    Enclave_General New Member

    Hello! I've had a Razer Kraken Tournament Edition for about a month now, but today it started making horrible popping and cracking sounds whenever I enable it. I've found other threads on the matter and I've followed the directions that were posted, but to no avail. As such I wanted to try posting here to see if someone could help me. I've tried plugging it into different ports, reinstalling the audio drivers, changing the settings, disabling surround sound, and so on, but nothing has fixed it. It has made using it for gaming all but impossible. However, it works perfectly when plugged into my cellphone, and other headsets work fine on my computer, so I'm under the impression that it's a software issue. I'd really appreciate any help I could get.
     
  2. Enclave_General

    Enclave_General New Member

    I'd also like to add that I've completely uninstalled and reinstalled Razer Synapse, but that did not fix anything either.
     
  3. Lauriat

    Lauriat Title: Entitled

    Does the issue persist even when plugged into a different PC? Please try a clean reinstallation of Synapse by following these steps:

    1. Uninstall Razer Synapse from your PC and delete all files in C:\Program Files (x86)\Razer and C:\ProgramData\Razer directories. These folders may be hidden by default, so please be sure to unhide them. We want to ensure that there are no residual files remaining that may corrupt your installation. This is important so please do so. Restart your computer afterward.
    2. Go into device manager, go to Keyboards/Audio inputs and outputs/Mouse and other pointing devices, uninstall HID Keyboard/Mouse Drivers and all other Razer product drivers, and restart your PC. Be sure to select delete drivers as well when uninstalling. Restart your computer again.
    3. Turn off all Firewall and Anti-virus software to prevent any conflicts. Download and install the latest version of Microsoft .NET Framework (4.5 or higher) at http://www.microsoft.com/en-us/download/details.aspx?id=30653 (In some cases, you may need to uninstall the older version on your system). Restart your computer again.
    4. Install the latest version of Razer Synapse that can be downloaded from http://rzr.to/synapse-3-pc-download.

    Update me how it goes.
     
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