[Kraken X] Can't select my headset for 7.1 | Razer Insider

[Kraken X] Can't select my headset for 7.1

  • 25 November 2021
  • 1 reply
  • 1 view
M
Hello everyone.
I've just bought a Razor Kraken X.
Right now I've activated the code for the 7.1 audio but the program dont allow me to select the headphones.

I can hear normally everything but I cant enable the 7.1

As you can see on the image below, the option is grayed out.
What can I do?
My Laptop is an Acer Aspire 5.

Thanks to you all.
This topic has been closed for comments

1 Reply

R
Userlevel 5
Were you able to make this work before? For now, please perform a clean reinstallation of the app by following the steps on this page. Should the issue persists, PM me the serial number of your device. I can use it to verify its model and check if there's a specific way to sort this out.

*Thread locked to curb the conversation to PMs.
CookiesCookie settings