[Kraken X] Can't select my headset for 7.1

Discussion in 'Razer Support' started by Macumba93, Nov 25, 2021.

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  1. Macumba93

    Macumba93 New Member

    Hello everyone.
    I've just bought a Razor Kraken X.
    Right now I've activated the code for the 7.1 audio but the program dont allow me to select the headphones.

    I can hear normally everything but I cant enable the 7.1

    As you can see on the image below, the option is grayed out.
    What can I do?
    My Laptop is an Acer Aspire 5.

    Thanks to you all.
  2. Razer.Xenon

    Razer.Xenon Active Member Staff Member

    Were you able to make this work before? For now, please perform a clean reinstallation of the app by following the steps on this page. Should the issue persists, PM me the serial number of your device. I can use it to verify its model and check if there's a specific way to sort this out.

    *Thread locked to curb the conversation to PMs.
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