Kraken X: included activation code for Spatial Audio invalid

Discussion in 'Razer Support' started by loudflowa, Jan 13, 2022.

  1. loudflowa

    loudflowa New Member

    I lost the card after purchasing my Kraken X headphones about a month ago, but just found it today! Went to enter in the THX Spatial Audio trial version of the app to activate, but I keep getting the message that this code is invalid. I have the card still, can send pictures/ screenshots of everything if needed. Thanks
     
  2. Sye_The-Vie

    Sye_The-Vie Well-Known Member VANGUARD

    THX Spatial Audio does not require any activation code.

    That code you mentioned is for activating 7.1 Surround Sound, you can find out more by clicking the following~~~
    https://www.razer.com/71-surround-sound

    Try using English US keyboard format
    We have seen in the past where other English keyboards do not work.

    Otherwise, wait for one of the RAZER official support to be in contact with you through this thread.

    Prepare the followings~~~
    1. Name
    2. S/N
    3. P/N
    4. Proof of purchase (legal receipt)
    5. Email address &/or RAZER ID used for registering your RAZER product
    Otherwise drive your hearing senses through the roof by upgrading to THX Spatial Audio
    Most latest RAZER headsets are compatible with THX Spatial Audio. Check it out by clicking the following link~

    https://www.razer.com/p/RZ11-13000-0001
     
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