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Loose USB-C Connection

Discussion in 'Razer Support' started by focusaeroBlueSapphire956, May 19, 2020.

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  1. For about a month now, I've been suffering from a loose USB-C connection on my Razer Phone 2. At first, I thought it was a problem with the phone to headphone adapter, but have now tried multiple adapters and headphones. Symptoms are:
    1. Headphones disconnect constantly. I have to have the dongle positioned perfectly in order to get it to connect and if I move, it disconnects again.
    2. Sometimes the charging cycles through "charging rapidly" and "charging slowly"

    The USB-C port appears clean (no lint or anything), so I'm not sure what to do next.

    I need help here! I listen to audiobooks constantly, so this is a very frustrating development.
    Pikajeans likes this.
  2. ThroatCleaner

    ThroatCleaner New Member

    Im having the EXACT same issue. I even bought a wireless charger and it does the same thing. Im guessing its a bigger issue than just the USB-C port. Please let me know if they give you a fix for this. Thank you.
  3. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    There is only one thing that we can do because this is a physical issue with the USB-C port. That would be to send the phone in for repair. Please PM me so I can submit repair requests on your behalf.
  4. Pikajeans

    Pikajeans New Member

    I am also having this same issue with my Razer Phone 2!
  5. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Please PM me the serial number of your RP2 so I can help you get this sorted out. I'd appreciate it if you can give me more information about what you're experiencing. *Locking this thread to curb conversations to PMs.
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