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Mamba TE & Firefly V2

Discussion in 'Mice and Surfaces' started by ReaperonYT, Dec 27, 2019.

  1. ReaperonYT

    ReaperonYT Active Member

    My wife kindly bought for me the new Firefly V2 mousemat for Xmas..

    Seem to have an issue in that my Mamba doesn't track on it properly, it stutters all over the place.
    Moving the mouse back to my cloth mouse pad, it all works fine.
    I thought OK maybe its needs calibrating for that mouse mat. But the calibration fails.
    I can use the mouse on the Firefly's box perfectly fine.. it just appears to only be an issue on the Mouse mat itself.. which kind of defeats the object really!?

    Is there something i'm missing?
  2. knoll94

    knoll94 New Member

    I have the same issue.
    pancholr likes this.
  3. ReaperonYT

    ReaperonYT Active Member

    Please see the below message from one of the support team that is dealing with mine and others having the same problem
    pancholr likes this.
  4. I am having the same issue with a Mamba TE and Firefly V2. It is hard to notice when moving the mouse around quickly but when you move slowly the jitter is very noticeable.
    pancholr likes this.
  5. ReaperonYT

    ReaperonYT Active Member

    Please see the below message from one of the support team that is dealing with mine and others having the same problem
  6. ReaperonYT

    ReaperonYT Active Member

    Or Raise a support query directly via https://mysupport.razer.com/app/email_us
  7. ReaperonYT

    ReaperonYT Active Member

    No worries. :)
  8. Has anyone heard anything yet?

    I am still waiting for a response to my submittal.
  9. ReaperonYT

    ReaperonYT Active Member

    Have you had an email to acknowledge, and a support ref number?
  10. ReaperonYT

    ReaperonYT Active Member

    I've had a response, to test settings etc. if you have a support ref, log in and keep chasing them
  11. I did finally receive a response. After going back and forth with them including me actually sending video evidence, they have concluded that their is an issue with compatibility between the mouse sensor and mouse surface.

    That is all they are offering and have requested that the case be closed as "resolved."

    I am not even sure I can return the mat at this point so I guess it's just RGB bling for the desktop or I need to buy a new mouse?

    Needless to say I'm not 100% enthralled with the result...
    ARMOR_152 likes this.
  12. ReaperonYT

    ReaperonYT Active Member

    Ha that quite comical tbh.. I've been telling them that all along, due to own investigations. I had the same back n forth so far
    They can't actually just leave it there as you have bought something that is not fit for purpose. And they have to supply you with a solution. Not just close the support request.

    It quite clearly states on the product info.
    The surface of the Razer Firefly V2 is calibrated for all mouse sensors and lab tested to ensure pixel-precise tracking between your mouse and cursor, allowing you to aim and maneuver with greater accuracy.
  13. That's right I forgot they made such a bold claim

    Not to mention the fact that its um *their* mouse I'm trying to use. Good times. :)
  14. Another response later and it seems that the Razer Mamba Tournament Edition sensor is too sensitive and cannot track the Firefly V2 surface properly.

    I'm hoping this means that the Mamba TE is just too good? I don't really know a lot about the world of mouse sensors. If they offer a Firefly V2 cloth edition that should clear it up as the mouse is still perfect on cloth mats.

    I am asking what type of compensation they can offer as I'm definitely stuck with the mouse I've had for years and I'm just outside the return window for the Firefly V2
  15. Hey guys, I've also bought a Firefly V.2 recently and it appears that my issue is the same but with a Razer Naga Chroma (not the Epic one). As mentionned above, it's mostly noticeable while slowly moving the cursor.

    Adjusting the calibration doesn't do anything by the way, I've tried with the default calibration and the previous Firefly Hard Edition configuration but nothing really change. Maybe it's just because the Firefly V.2 Calibration is not implemented yet amongst the others pads ?

    BTW I have absolutely no issue while using both previous Firefly Hard and Cloth edition with my Naga Chroma.
  16. ReaperonYT

    ReaperonYT Active Member

    Hi there, could you please raise a support request via https://mysupport.razer.com/ the more noise that we can make on this, the better.
    As all of their advertising and box art shows that this mat works with both Laser and Optical, but clearly there is an issue. investigating this would appear that Razer have made the mat thinner and the Chroma light bars may be causing interference with the Laser sensor, but is working fine for Optical sensors.

    But please, if you can raise a support request in the first instance, via the above link.
  17. ReaperonYT

    ReaperonYT Active Member

    Thanks for this, my support request is still open on this issue and this is helping. :)
  18. ReaperonYT

    ReaperonYT Active Member

    Yes, mine too, the wife had the Kubuto, now has the Goliathus Chroma, so I'm currently using that on mine to create a Firefly V2 Kubuto hybrid, until they come to some solution.
  19. Ticket sent, I hope they're going to fix this because this mousepad is really good visually though it's unplayable with my actual mouse and I only want to use my Naga for RPGs :slightly_sad:
    DRIFT_IT likes this.
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