Mamba TE & Firefly V2

Discussion in 'Mice and Surfaces' started by ReaperonYT, Dec 27, 2019.

  1. ReaperonYT

    ReaperonYT Active Member

    My wife kindly bought for me the new Firefly V2 mousemat for Xmas..

    Seem to have an issue in that my Mamba doesn't track on it properly, it stutters all over the place.
    Moving the mouse back to my cloth mouse pad, it all works fine.
    I thought OK maybe its needs calibrating for that mouse mat. But the calibration fails.
    I can use the mouse on the Firefly's box perfectly fine.. it just appears to only be an issue on the Mouse mat itself.. which kind of defeats the object really!?

    Is there something i'm missing?
     
    JUlIUS_Szn and pancholr like this.
  2. knoll94

    knoll94 New Member

    I have the same issue.
     
    pancholr likes this.
  3. ReaperonYT

    ReaperonYT Active Member

    Please see the below message from one of the support team that is dealing with mine and others having the same problem
     
  4. I am having the same issue with a Mamba TE and Firefly V2. It is hard to notice when moving the mouse around quickly but when you move slowly the jitter is very noticeable.
     
  5. ReaperonYT

    ReaperonYT Active Member

    Please see the below message from one of the support team that is dealing with mine and others having the same problem
     
  6. ReaperonYT

    ReaperonYT Active Member

    Or Raise a support query directly via https://mysupport.razer.com/app/email_us
     
  7. ReaperonYT

    ReaperonYT Active Member

    No worries. :)
     
  8. Has anyone heard anything yet?

    I am still waiting for a response to my submittal.
     
  9. ReaperonYT

    ReaperonYT Active Member

    Have you had an email to acknowledge, and a support ref number?
     
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >