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Mamba TE & Firefly V2


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33 Replies

ReaperonYT
  • Author
  • 46 replies
  • February 24, 2020
Anyone had anything further on their support request.
They have now come back to me with an RMA to have it replaced, I think I may have the same issue. but I'm going to give it a try.

  • 2 replies
  • February 27, 2020
Hey guys!

I just received my Firefly V2. I tested it with a Naga Chroma and I am having the same tracking issues. The mouse works perfectly fine with my Vespula and Goliathus.
Tried to adjust the lift-off range but did not help at all. I updated Synapse but the Firefly V2 is still not listed for mouse calibration.
Not sure if they will be able to make it work with a laser mouse or if its just better to return the pad 😕

ReaperonYT
  • Author
  • 46 replies
  • February 27, 2020
Naymare
Hey guys!

I just received my Firefly V2. I tested it with a Naga Chroma and I am having the same tracking issues. The mouse works perfectly fine with my Vespula and Goliathus.
Tried to adjust the lift-off range but did not help at all. I updated Synapse but the Firefly V2 is still not listed for mouse calibration.
Not sure if they will be able to make it work with a laser mouse or if its just better to return the pad :/


After many days/weeks/months of testing/troubleshooting, and a lot of back n forth, there has been nothing that has made it work for mine. unless they change the design or bring out a cloth version there I can only recommend that you return it for a full refund.
it simply not compatible with mice that have Laser sensors.

  • 2 replies
  • March 10, 2020
ReaperonYT
After many days/weeks/months of testing/troubleshooting, and a lot of back n forth, there has been nothing that has made it work for mine. unless they change the design or bring out a cloth version there I can only recommend that you return it for a full refund.
it simply not compatible with mice that have Laser sensors.

Thanks! I saw your message and returned it for a full refund. Hopefully this thread will help others having the same issue 🙂

guys, I bought the firefly v2 and now my lancehead is not working properly, works fine on my old razer mat ... what to do ?

ReaperonYT
  • Author
  • 46 replies
  • April 3, 2020
fronttechMaroon861
guys, I bought the firefly v2 and now my lancehead is not working properly, works fine on my old razer mat ... what to do ?


Please read back through this thread, it covers a majority of information and advise given to others

ReaperonYT
Please read back through this thread, it covers a majority of information and advise given to others

yeah. a bit of a shame considering that I bought it in America and not planning on returning any time soon ^_^

ReaperonYT
  • Author
  • 46 replies
  • April 5, 2020
fronttechMaroon861
yeah. a bit of a shame considering that I bought it in America and not planning on returning any time soon 😊

In the first instance I would recommend raising a ticket on the mysupport.razer.com website and see what they recommend.

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