My wife kindly bought for me the new Firefly V2 mousemat for Xmas..
Seem to have an issue in that my Mamba doesn't track on it properly, it stutters all over the place.
Moving the mouse back to my cloth mouse pad, it all works fine.
I thought OK maybe its needs calibrating for that mouse mat. But the calibration fails.
I can use the mouse on the Firefly's box perfectly fine.. it just appears to only be an issue on the Mouse mat itself.. which kind of defeats the object really!?
Is there something i'm missing?
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Anyone had anything further on their support request.
They have now come back to me with an RMA to have it replaced, I think I may have the same issue. but I'm going to give it a try.
They have now come back to me with an RMA to have it replaced, I think I may have the same issue. but I'm going to give it a try.
Hey guys!
I just received my Firefly V2. I tested it with a Naga Chroma and I am having the same tracking issues. The mouse works perfectly fine with my Vespula and Goliathus.
Tried to adjust the lift-off range but did not help at all. I updated Synapse but the Firefly V2 is still not listed for mouse calibration.
Not sure if they will be able to make it work with a laser mouse or if its just better to return the pad
I just received my Firefly V2. I tested it with a Naga Chroma and I am having the same tracking issues. The mouse works perfectly fine with my Vespula and Goliathus.
Tried to adjust the lift-off range but did not help at all. I updated Synapse but the Firefly V2 is still not listed for mouse calibration.
Not sure if they will be able to make it work with a laser mouse or if its just better to return the pad
Naymare
Hey guys!
I just received my Firefly V2. I tested it with a Naga Chroma and I am having the same tracking issues. The mouse works perfectly fine with my Vespula and Goliathus.
Tried to adjust the lift-off range but did not help at all. I updated Synapse but the Firefly V2 is still not listed for mouse calibration.
Not sure if they will be able to make it work with a laser mouse or if its just better to return the pad :/
After many days/weeks/months of testing/troubleshooting, and a lot of back n forth, there has been nothing that has made it work for mine. unless they change the design or bring out a cloth version there I can only recommend that you return it for a full refund.
it simply not compatible with mice that have Laser sensors.
ReaperonYT
After many days/weeks/months of testing/troubleshooting, and a lot of back n forth, there has been nothing that has made it work for mine. unless they change the design or bring out a cloth version there I can only recommend that you return it for a full refund.
it simply not compatible with mice that have Laser sensors.
Thanks! I saw your message and returned it for a full refund. Hopefully this thread will help others having the same issue
guys, I bought the firefly v2 and now my lancehead is not working properly, works fine on my old razer mat ... what to do ?
fronttechMaroon861
guys, I bought the firefly v2 and now my lancehead is not working properly, works fine on my old razer mat ... what to do ?
Please read back through this thread, it covers a majority of information and advise given to others
ReaperonYT
Please read back through this thread, it covers a majority of information and advise given to others
yeah. a bit of a shame considering that I bought it in America and not planning on returning any time soon ^_^
fronttechMaroon861
yeah. a bit of a shame considering that I bought it in America and not planning on returning any time soon 😊
In the first instance I would recommend raising a ticket on the mysupport.razer.com website and see what they recommend.
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