My wife kindly bought for me the new Firefly V2 mousemat for Xmas..
Seem to have an issue in that my Mamba doesn't track on it properly, it stutters all over the place.
Moving the mouse back to my cloth mouse pad, it all works fine.
I thought OK maybe its needs calibrating for that mouse mat. But the calibration fails.
I can use the mouse on the Firefly's box perfectly fine.. it just appears to only be an issue on the Mouse mat itself.. which kind of defeats the object really!?
Is there something i'm missing?
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Has anyone heard anything yet?
I am still waiting for a response to my submittal.
I am still waiting for a response to my submittal.
autoinsightZaffre756
Thank you! I submitted a case just now and will keep you posted.
No worries.
ReaperonYT
Or Raise a support query directly via https://mysupport.razer.com/app/email_us
Thank you! I submitted a case just now and will keep you posted.
autoinsightZaffre756
I am having the same issue with a Mamba TE and Firefly V2. It is hard to notice when moving the mouse around quickly but when you move slowly the jitter is very noticeable.
Or Raise a support query directly via https://mysupport.razer.com/app/email_us
autoinsightZaffre756
I am having the same issue with a Mamba TE and Firefly V2. It is hard to notice when moving the mouse around quickly but when you move slowly the jitter is very noticeable.
Please see the below message from one of the support team that is dealing with mine and others having the same problem
Razer.SpeedCr0ss
Hello! I appreciate the thread. Sorry to hear about your mouse and mouse mat's concern. Please send me a PM together with your device serial number. Let's continue from there.
I am having the same issue with a Mamba TE and Firefly V2. It is hard to notice when moving the mouse around quickly but when you move slowly the jitter is very noticeable.
Please see the below message from one of the support team that is dealing with mine and others having the same problem
Razer.SpeedCr0ss
Hello! I appreciate the thread. Sorry to hear about your mouse and mouse mat's concern. Please send me a PM together with your device serial number. Let's continue from there.
I have the same issue.
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