multi-function digital dial issue

Discussion in 'Razer Support' started by Kuciniak, Jun 26, 2021.

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  1. Kuciniak

    Kuciniak New Member

    few months ago I bought Razer BlackWidow V3 Pro and I have a problem. Multi-function digital dial doesn't work correctly. when I scroll down the volume goes down but sometimes it also goes up. In case I didn't explain well, I link the video to show what the problem is.

    What can I do to fix that?
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Some dials need to be broken in. You can do that by continuously scrolling hard and fast for a couple of minutes. If the problem persists, use canned air to try to dislodge stuck dust particles. Send me the serial number if that doesn't help.

    *Thread locked to curb the conversation to PMs.
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