My 7.1 Surround Sound Code doesn't work. | Razer Insider

My 7.1 Surround Sound Code doesn't work.

  • 19 December 2021
  • 1 reply
  • 6 views

Hello! I just bought my headset Razer Kraken and when I putted my surround sound code on the software to activate this one, it didn't work.

How could I fix this problem?

Thank you for attention.

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1 Reply

Userlevel 7
Try using English US keyboard format
We have seen in the past where other English keyboards do not work.

If it has been more then a week, wait for one of the RAZER official support to be in contact with you through this thread.

Prepare the followings~~~

  • Name
  • S/N
  • P/N
  • Proof of purchase (legal receipt)
  • Email address &/or RAZER ID used for registering your RAZER product

Also, 7.1 SS Activation Code can only be applied to one RAZER ID. If RAZER headset is a second hand item, likely the previous owner would have applied the code.