"My Games" tab wont load and I cant add games too

Discussion in 'Razer Support' started by NotAxThierry, Feb 7, 2021.

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  1. NotAxThierry

    NotAxThierry New Member

    Hello, as I said in the title the "My Games" tab won't load and it shows the loading sign, i also waited for 2 hours or more so dont tell me to wait for it. Also when i try to add something it would just say failed to add game and still doesnt load. Failed to add games is not the problem i care about, i want to fix the my games tab only for now to see if i can add games back again when its working normally

    https://gyazo.com/e4ca4d5470256d4d95fbf7c758387991

    https://gyazo.com/bd6d1c6309d19abe9c83a1f6afa9d692
     
    Last edited: Feb 12, 2021
  2. S1ndrome

    S1ndrome Well-Known Member

    Have you tried clearing the cache of the Cortex app? Maybe Uninstall and reinstall? I found that on y Android phone that Google Play also interferes when trying to launch games, so maybe a 3rd party app interfering?
     
  3. NotAxThierry

    NotAxThierry New Member

    This is on PC though, not phone
     
  4. S1ndrome

    S1ndrome Well-Known Member

    AH! Sorry, then I have no idea.
    Hopefully a @Support member will be able to help you out with this.

    Good luck!
     
  5. NotAxThierry

    NotAxThierry New Member

    [ 13.02.2021, 12:27 AM ] Fixed the logo by trying a fix on the windows uninstaller, I did a clean reinstall (deleting all of the existing files of cortex) but still, it didn't work.
     
    Last edited: Feb 12, 2021
  6. NotAxThierry

    NotAxThierry New Member

    [ 16.02.2021, 11:24 PM ] I've now fixed Razer Cortex by uninstalling all registry keys and installation files (which is the cleanest reinstall ever). Thanks to S1ndrome for trying to help me but I'm gonna now log out from this account and never come back to this forum ever again, I will find help on other sites. Peace.
     
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