Naga trinity double click / can't hold click. recurring issues | Razer Insider

Naga trinity double click / can't hold click. recurring issues

  • 3 July 2019
  • 6 replies
  • 101 views
U
i bought it a couple months ago and there is always this issue popping on and off. had the same problem on a 2016 deathadder mouse.
i tried uninstalling synapse. more then once
i tried changing synapse account.
pretty sure this is a software issue since both mouse got it.

any more hint or trick i coud use ?
This topic has been closed for comments

6 Replies

R
Userlevel 6
Hello there! Does this issue also happen if Synapse is closed off? Also, have you tried using it with another PC? Let me know.
S
I have the same problem with the Trinity (the second one I got after I did RMA for the first). It doesn't seem to be a software issue. Tried on different PCs and with Synapse on and off. I have the problem on both left and right mouse buttons. It developed within 6 months of light usage.
R
Userlevel 6
Saandrig
I have the same problem with the Trinity (the second one I got after I did RMA for the first). It doesn't seem to be a software issue. Tried on different PCs and with Synapse on and off. I have the problem on both left and right mouse buttons. It developed within 6 months of light usage.

Hi there! Can you send over a video of the issue as well as the serial number of your Naga Trinity to me through PM? I'll pick it up from there.
D
Hello,
How above issue was solved? I have exactly the same issue with left and right mouse buttons. I thought that it is only my mouse that have such issue, but I can see that on this forum I can find few post about similar issue with LMB and RMB. All these posts are closed without solution so please share with one that is working:)
D
I bought my naga trinity on amazon prime day and am having a similar issue. I also tried it on another laptop while working and again had a similar issue when i would hold the left click it would not allow me to drag. I have tried various usb ports, and reinstalling the software and still have the same issue of double clicks and it not holding my left click.
R
Userlevel 6
DaTeo33
Hello,
How above issue was solved? I have exactly the same issue with left and right mouse buttons. I thought that it is only my mouse that have such issue, but I can see that on this forum I can find few post about similar issue with LMB and RMB. All these posts are closed without solution so please share with one that is working:)

DarthToph
I bought my naga trinity on amazon prime day and am having a similar issue. I also tried it on another laptop while working and again had a similar issue when i would hold the left click it would not allow me to drag. I have tried various usb ports, and reinstalling the software and still have the same issue of double clicks and it not holding my left click.



Hi there guys! Please PM me a video of the issue together with the serial number of your mouse. I'll assist you from there.
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