Naga Trinity -Double Clicking

Discussion in 'Razer Support' started by bizEMERALDDarkOrange949, Jun 5, 2021.

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  1. HI,
    I've had this mouse since 17 Feb 2019. Just a little over two years. Unfortunately, I only had the limited warranty. My mouse has been getting progressively worse. I am unable to drag windows, when I try, it acts as if I am double-clicking. sometimes it will not register a left click at all. I have tried going into razer synapse and resetting the mouse, I have recalibrated it by holding the various mouse buttons together and I have gone into mouse control settings within windows. When i change the primary button to right-click, it works perfectly, when I switch back it is horrible. It has become close to unusable. Not sure what I should do at this point.

    I have all the other Razer accessories (keyboard, mouse pad and the Taurus) but the mouse is the only one that does not work properly, I always thought it was going to be a driver's future release that would solve the issue. I would not wait that long to wait for a software fix and I was not expecting it to be a real break issue at a 2-year mark. I have never had a mouse break on me before.

    Do I have a real solution with Razer or do I have to get a new mouse, I would hate to get a different brand as I said I have all the other peripherals that match the mouse.

    Thank You
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Does the issue happen when Synapse 3.0 is closed or disabled? Have you tried connecting it to a different computer and check if the issue persists? Isolate the problem by following the steps from this link. Let's see if it helps.
     
  3. I have tried everything, and the issue still there
     
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Try resetting the mouse through Razer Synapse 3.0 or use a can of compressed air and blow the dirt or foreign material away affected button. Should the issue persist and the mouse is still within its warranty period, please submit a case to our Support Team or contact your reseller. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
     
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