Need help! Keys not working on Huntsman mini

Discussion in 'Razer Support' started by Juklepp, Dec 23, 2020.

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  1. Juklepp

    Juklepp New Member

    As the title states, many of my keys are faulty, by that I mean either they wont receive input at all, or they receive multiple inputs from a single press. The product worked fine for two weeks, but after that time, they suddenly became faulty. The product has been handled carefully, and has only been sitting on a table, so I doubt any physical damage has been dealt, nor have I downloaded any "shady" software lately that could mess with the keyboard. I have also noticed that when booting up my computer, the keyboard works relatively fine for a minute, and then it stops working again. If I open up synapse before that minute, the keys become faulty right away. I have tried to read other posts about similar problems, but they seem to be of no help to me. I should also mention that the physical keys themselves can be pressed down and the RGB works fine.

    Things I have tried to do, but didnt work:
    * Connecting to different USB ports
    * Updating drivers, synapse and windows.
    * Connect the device to a computer running without synapse {was still faulty and had the same problems}
    * Delete synapse, this ended with the keys working for 2 minutes, then they stopped working again
    * Reseting the device on Razer synapse
    * Removing any macros, shortcuts or changes in keyboard layout

    Faulty keys:
    * Eight, wont work at all
    * Five, works a few times but also receive multiple inputs
    * Norwegian letter AA, located to the right of the P key
    * Z, receives multiple inputs
    * Q, receives multiple inputs
    * I do believe there are more keys that receive multiple inputs, but I cant think of them now

    If there is no easy fix to the keyboard, I suppose I could ask for a refund, but that is my last option because of Covid-19 and christmas.
     
  2. lonbaker

    lonbaker New Member

    Same issue here, except it is the 7, U and M keys that do not work on other keys will trigger multiple times occassionally.
     
  3. Hathrow

    Hathrow New Member

    Same problem here. Is this a hardware or software problem?
     
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