Need Some Help/advice!

Discussion in 'Razer Support' started by B3njii, May 28, 2021.

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  1. B3njii

    B3njii New Member

    So I got a brand new razer blade 15 advanced 2021 this week and was waiting for my torx 5 screwdriver to arrive. It came today as of writing this so I attempted to undo the screws with a t5 but it didn't fit so had to use a t4, eventually cracked open the bottom to see where the ssd would go etc.. anyway I put the lid back on and noticed a screw wasn't all the way in but now my screwdriver wont work on it so I've ordered a new kit from a different company and gonna try it again tomorrow, but I was wondering if it looks like a lost cause as I cant tell for sure if its just cheap crap screwdrivers ( I think it is tbh) or if I have ruined the screw. I'm a bit worried about it.

    Secondly I noticed a slight gap between the usb ports and bottom lid, I do mean slight but I have linked a video below for you to look at.

    Then I noticed a slight gap elsewhere on bottom of laptop too, again I have linked a video, not sure if it was like this before or if I just put bottom lid back on wrong.

    Anyway I'm just wanting a little advice and also if I should be concerned with this at all as I might just be over worrying lol

    At the very bottom you can see an attached picture of the second gap.


    E4SYKILL New Member

    Did you take the plate off by chance? If not it could be sitting incorrectly because the bottom plate has a slide clip that goes up towards the screen under the plate. Sometimes it gets compressed over top instead of slid back in and could cause an issue like that. I know this because I changed ram and it did the same thing until I slid the plate clip back in after i had to bend it because it was pushed in due to screwing it back in without knowing it had a slid clip.
  3. B3njii

    B3njii New Member

    Yep turns out that was what was up! All sorted and nothing appears to be broken
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Glad that this was already covered. Thanks for helping out, E4SYKILL! Don't hesitate to submit a case to our Support Team or send me a PM should you need additional assistance.
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