Need some help with my Razer Deathadder elite

Discussion in 'Razer Support' started by Dart_Board, May 4, 2021.

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  1. Dart_Board

    Dart_Board New Member

    So I just got a deathadder elite, and i can click relatively fast on it. However, my scroll wheel simply doesn't work, as when I try to scroll, it doesn't register at all and I have to use my arrow keys or use the bar on the side of the page to scroll up and down. I am installing Razer Synapse as of right now, but are there any other methods to try and fix my scroll wheel?

    Edit:
    bumping thread because I really want to use this mouse but i don't know what to do
     
    Last edited by a moderator: May 5, 2021
  2. Dart_Board

    Dart_Board New Member

    bumping thread because I really want to use this mouse but i don't know what to do
     
  3. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Please note that self-bumps are a violation of our House Rules. Anyway, do you get the same results with and without Synapse running in the background? If so, try plugging it into another port, if not another machine. Send me the serial number if the scroll wheel problem persists. I can use that to look into firmware solutions and verify the warranty status of the device.

    *Thread locked to curb the conversation to PMs.
     
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