No update on Razer refund for refused delivery. Will I ever get my money back? | Razer Insider

No update on Razer refund for refused delivery. Will I ever get my money back?

  • 21 July 2021
  • 1 reply
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I had purchased a Razer Blade 15 and wanted to change/cancel the order to a different model. Contacted Razer CS, who said they couldn't cancel it on their end since it was already shipped and I could refuse the delivery of the shipment. Alright. So I refused the delivery, and the laptop made its way back to the Razer warehouse and was never in my possession.

It has been more than a week, I have heard nothing from Razer regarding the status of the refund, no your refund is being processed" email. Contacted CS a few times, they say the same thing over - "2-3 days after warehouse receives item", "2-3 days after processing", "2-3 days and 18 days for your bank to process". Well, I never had possession of the laptop, so I don't know what is there to verify in this case.

Could you please look into my case and see what is the hold up? I don't even know if the refund is being processed or have a clear idea of the timeline. Would really appreciate your help.
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Razer.Speedcr0ss
Userlevel 7
ozymandyus
I had purchased a Razer Blade 15 and wanted to change/cancel the order to a different model. Contacted Razer CS, who said they couldn't cancel it on their end since it was already shipped and I could refuse the delivery of the shipment. Alright. So I refused the delivery, and the laptop made its way back to the Razer warehouse and was never in my possession.

It has been more than a week, I have heard nothing from Razer regarding the status of the refund, no your refund is being processed" email. Contacted CS a few times, they say the same thing over - "2-3 days after warehouse receives item", "2-3 days after processing", "2-3 days and 18 days for your bank to process". Well, I never had possession of the laptop, so I don't know what is there to verify in this case.

Could you please look into my case and see what is the hold up? I don't even know if the refund is being processed or have a clear idea of the timeline. Would really appreciate your help.


Thanks for reaching out to our community. Have you checked your order status? Apologies if the refund process is taking some time. Please send me your email address or case number via PM so I can check your contact history and tap our Support Team. I’ll be locking this thread now. Let's continue our conversation privately.
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