Nommo Chroma shuts off randomly and always during Webex phone calls | Razer Insider

Nommo Chroma shuts off randomly and always during Webex phone calls

J
Hi,

I have been using the Nommo Chroma via USB with a thunderbolt dock with both work and personal laptops for a few weeks. About once a day, and every time within a minute or two when I use Webex for a phone call, the speakers shut off and disappear from my Windows list of audio devices, even though it is currently playing audio or audio has been playing only minutes before. I have to manually turn them back on by pressing the volume button, and usually have to wait a few seconds before this will work. This makes them unusable during calls on my work computer. I don't see any options in Synapse (when connected to my personal computer, I can't install Synapse on the work laptop) or Windows to prevent this auto-shut off.

Any suggestions? Is it faulty hardware?

Thanks for any suggestions!
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2 Replies

C
Hi,

I'm having the exact same issue with my Zoom calls. It also shut down while watching YouTube videos but not as frequent as with conference calls. Really frustrating and I have been researching for months for an answer but no luck.
Q
I've been having a similar issue, but I don't use my personal computer for conference calls, but it happens when listening to YouTube or Twitch streams. Sometime it'll happen when I am gaming as well. I just got an Aux to USB connector thinking it would help, according to some posts on the forums I saw, but it is still happening.

One thing I have noticed though is that it doesn't make a loud noise anymore when it disconnects since I got the connector, but it just silently shuts off.
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