Nommo Pro not syncing with Chroma connect

Discussion in 'Razer Support' started by Masono, Mar 6, 2021.

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  1. Masono

    Masono New Member

    problem is as stated in the title i got my nommo pro but the light effect refuses to sync in with chroma connect with all the other things :/ evything aside the nommo syncs up fine its literally just the nommo that stays on its base glow cicle.
     
  2. Photophonic

    Photophonic New Member

    Just picked up a set of Nommo Pros and have this exact issue. Everything else syncs up with Chroma Connect but the Nommos will pick a color and just stay there. If I disable the connect then they immediately sync up with whatever profile is active.
     
  3. Masono

    Masono New Member

    did u find any solve? i contacted support but they want a video of the issue and i have no camera and the on ei was gonna borrow also didnt turn out so yeah i couldnt ask support for further help...
     
  4. Photophonic

    Photophonic New Member

    Nope. I noticed they sync up and work just fine with the Chroma Visualizer via Spotify, a Chroma App connection, but just freeze on a color when running Wallpaper Engine, Outriders, or Divinity 2. I'll have to contact support on this as well as my phone has a camera.
     
  5. Masono

    Masono New Member

    actually for me they freeze no matter what connect application i run :/ they work fine with visualizer & chroma sync tho and i tested on multiple pcs already as well...
     
  6. Photophonic

    Photophonic New Member

    I have been working with support on this for a bit now and they agree this is a software issue. Trying to help get info as to why this is happening.
     
  7. Masono

    Masono New Member

    was there any fix for you? i am still in the not syncing dilemma and have given up on even trying to find a fix for a while now
     
  8. Photophonic

    Photophonic New Member

    Nope. Last message from support was they team was working on it but that was before the software update on the 27th. At this point I have pretty much given up on it.
     
  9. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member


    Did you make any changes to your device or system? Did you apply any Windows or Razer Synapse update to your computer? Let's isolate the behavior first by repairing your Razer Synapse. Click this link and let's see if it helps. Feel free to submit a case to our Support Team or send me a PM should you need additional assistance.
     
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