Not recieving support ticket responses

Discussion in 'Razer Support' started by Ruvaakreyth, Jan 14, 2019.

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  1. Ruvaakreyth

    Ruvaakreyth New Member

    Recently I put in a support ticket regarding one of the products I bought, however, after a few days I did not receive a reply, only an email reminder that I did not reply to the answer. The same thing happened after I sent them an email saying that I didn't receive their email. I checked my spam folders but there was nothing there either. Has anyone else had this problem, is there a problem on my side, are you supposed to receive answers by email in the first place? Because I receive the notification that the ticket was accepted and that I haven't replied to the answer, however, I can't find the answer itself.
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Can you PM me the case number? I'd like to take a look.
     
    freakydoctor likes this.
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