Orbweaver chroma not working

I bought my original orbweaver in 2016. I had to get it replaced in 2017 when it had a variety of issues, and they ended up sending me a brand new unit. Now, just over 2 years later, multiple keys are not working. This is odd, due to the fact that I have barely used this gamepad in the last year and a half, since I met the girl of my dreams and stopped raiding full time. So I have keys slowly dying, and not responding when I do decide to play, and there is no forum on how to fix this. I can not justify spending any more money on a gamepad I spent $120 on in the first place. I have multiple Razer products, and this is the first one I ever had that has been just awful.