Paid to play in Razer Cortex Mobile | Razer Insider

Paid to play in Razer Cortex Mobile

  • 12 February 2021
  • 11 replies
  • 14 views
N.McAvoy
Hello,
For some days, I have a problem with the Razer Cortex mobile app. When I launch a Paid to play game, I have a notification saying that the session was interrupted before the delay of 3 minutes.

The exact message reads, in french:
"Session interrompue - Jouez pendant 3 minutes consécutives pour gagner..."

I can't get Silvers anymore... :(

Thanks for your help!
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11 Replies

Sye_The-Vie
Rank
Userlevel 7
Check the following thread for answers
/paid-to-play-on-razer-games-phone-doesnt-work.69957/#post-732065
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
JulianKapa
Userlevel 7
Sye_The-Vie
Check the following thread for answers
/paid-to-play-on-razer-games-phone-doesnt-work.69957/#post-732065

I had the same problem, and none of those protentional causes was the problem for me. It only occurred after updating the app. Wifi/mobile data was working fine, background apps don't affect it etc. Sometimes clearing data and/or logging out and back in worked temporarily, but in the end I had to re-install the app.
Sye_The-Vie
Rank
Userlevel 7
if that works then all is good~~
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
N.McAvoy
Hi @Sye_The-Vie and thank you for the answer!

It's still not working, even when I restart my phone. I also tried to uninstall and reinstall the app.
I'm using home wifi and mobile data (4G+).
Sye_The-Vie
Rank
Userlevel 7
This is the far extent of my cortex mobile support
Try contacting a RAZER Support team by clicking here
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
xCryptik
Rank
Userlevel 7
N.McAvoy
Hi @Sye_The-Vie and thank you for the answer!

It's still not working, even when I restart my phone. I also tried to uninstall and reinstall the app.
I'm using home wifi and mobile data (4G+).

Hi @N.McAvoy,
Razer Cortex Mobile suffered some problem but it is now fixed. Be sure to update to the latest version and re-login.
Alternatively, clean reinstall it and re-login back.
Surf
Rank
Userlevel 7
xCryptik
Hi @N.McAvoy,
Razer Cortex Mobile suffered some problem but it is now fixed. Be sure to update to the latest version and re-login.
Alternatively, clean reinstall it and re-login back.

Hi @xCryptik,
It's not solved, i just tried to see if i can earn points and its still the same issue. Idk about Caesar's slots who it was bringing most of the points, but none other games do work. Is there anyone who i should asked about it? Any advice? Thanks!
A list with all the possible shipping fees, if you have more info add it up others may use it Razer Chroma extension for Chrome Chroma Cursor Good John Cena Prank Talking about lazy people Razer Mug HolderRazer Base Station ChromaRazer Naga Epic ChromaRazer Hunstman EliteRazer Kraken 7.1 V2Razer Ergonomic Keyboard Rest Standard FitRazer AtherisRazer Mechanical Keyboard Enhancement KitRazer NabuRazer Nabu WatchRazer Hammerhead Pro V2Razer Rogue 13.3" BackpackRazer Gunnar FPS Onyx AmberMotherboard: Gigabyte Gaming GA-Z270-GAMING K3CPU: Intel(R) Core(TM) i7-7700k CPU 4.2Ghz 4.2GhzGPU: GIGABYTE NVIDIA GeForce GTX 1060 G1 GAMING, 6GBRAM: Corsair Vengeance RGB LED 16GB DDR4 3000MHz CL15 Dual Channel KitStorage: 2x 500 GB HDD, 1x 1TBCase: Thermaltake Versa H21 Window, ATX Mid Tower, BlackSO: Windows 10 Pro x64
xCryptik
Rank
Userlevel 7
.Surf.
Hi @xCryptik,
It's not solved, i just tried to see if i can earn points and its still the same issue. Idk about Caesar's slots who it was bringing most of the points, but none other games do work. Is there anyone who i should asked about it? Any advice? Thanks!

Hmm.. Mine works fine for now but maybe others still have issues as well.
For those still have issues, let them know via email [email]googleplay.ca@razer.com[/email] for them to investigate further.
Sye_The-Vie
Rank
Userlevel 7
.Surf.
Hi @xCryptik,
It's not solved, i just tried to see if i can earn points and its still the same issue. Idk about Caesar's slots who it was bringing most of the points, but none other games do work. Is there anyone who i should asked about it? Any advice? Thanks!

Strange, I earned all my silvers for today.
Maybe this is a new issue, or just bad timing?~~~~

I do recall times when it just does not let you earn, but eventually it does get fixed.
Unless this is affecting certain region/s.

Just try attempt the following thread and eventually it will only be few 10s silver loss.

https://insider.razer.com/index.php...er-games-phone-doesnt-work.69957/#post-732065
Also update / reinstall cortex mobile
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
Surf
Rank
Userlevel 7
Sye_The-Vie
Strange, I earned all my silvers for today.
Maybe this is a new issue, or just bad timing?~~~~

I do recall times when it just does not let you earn, but eventually it does get fixed.
Unless this is affecting certain region/s.

Just try attempt the following thread and eventually it will only be few 10s silver loss.

https://insider.razer.com/index.php...er-games-phone-doesnt-work.69957/#post-732065

Hi @Sye_The-Vie,

It's ok, i'll try some troubleshooting for now and maybe later i'll be able to get them. Thing is it seems no matter what i do i can't get the slots game to be available. Idk if its the same fot you guys too.
A list with all the possible shipping fees, if you have more info add it up others may use it Razer Chroma extension for Chrome Chroma Cursor Good John Cena Prank Talking about lazy people Razer Mug HolderRazer Base Station ChromaRazer Naga Epic ChromaRazer Hunstman EliteRazer Kraken 7.1 V2Razer Ergonomic Keyboard Rest Standard FitRazer AtherisRazer Mechanical Keyboard Enhancement KitRazer NabuRazer Nabu WatchRazer Hammerhead Pro V2Razer Rogue 13.3" BackpackRazer Gunnar FPS Onyx AmberMotherboard: Gigabyte Gaming GA-Z270-GAMING K3CPU: Intel(R) Core(TM) i7-7700k CPU 4.2Ghz 4.2GhzGPU: GIGABYTE NVIDIA GeForce GTX 1060 G1 GAMING, 6GBRAM: Corsair Vengeance RGB LED 16GB DDR4 3000MHz CL15 Dual Channel KitStorage: 2x 500 GB HDD, 1x 1TBCase: Thermaltake Versa H21 Window, ATX Mid Tower, BlackSO: Windows 10 Pro x64
JulianKapa
Userlevel 7
Ceasers still hasn't appeared for probably 5 days now. I think since I got the other games to work by reinstalling Cortex. One time it didn't appear in the paid to play section, but the Silver icon was showing on my games list.

Edit: Support has told me that Ceasers is no longer a supported game.
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