PLEASE HELP SYNAPSE 2 NOT WORKING ON MAC

Discussion in 'Razer Support' started by VioletRYBawesomeretro785, Apr 8, 2021.

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  1. I am so frustrated. I can not find a way to contact support about my issue, every time I click on email or chat with support it directs me to options that only allow me to use the razer community support. I already made a post about this issue and haven't received any help in WEEKS. I did research prior to purchasing my mouse to make sure it was supported by mac and the owner of the product said it was. All I've had is issues with the software and yes I've downloaded the mac version of synapse (multiple times..). Someone else commented on my post saying they were having the same exact issue. Won't be purchasing from this brand again. This was my original post v

    I am currently using a MacBook air so I downloaded the razer synapse 2 software. I am new to all of this so sorry if the answer to fix my issue is obvious.
    I have the Razer Deathadder Essential mouse. I registered my product but razer synapse always says "please connect a razer synapse enabled device." I tried look for this issue in the FAQ, yahoo, and on youtube but I can't find any solutions. I also tried redownloading the program and updating it but the same message always pops up. I bought this mouse so I could edit the dpi so this is really frustrating. I made sure this mouse was compatible with mac beforehand- hoping I wouldn't run into any problems. Please help!
     

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